Direct Exchange Policy




Z Car Source Direct Exchange Policy


Because of limited availability, some parts are sold on a Direct Exchange basis.  Customer must provide a Viable core to purchase these products – prior to ZCS shipping the rebuilt part out.  


Core returns are inspected upon receipt to determine viability of each core.  If a core is deemed Viable, ZCS will begin processing the order for the rebuilt part.  If a core is in sub-standard condition, is not Viable or is incomplete, Z Car Source will inspect/evaluate further to determine if core can be salvaged at all.  If the core can be partially salvaged, or requires more than the standard amount of work to refurbish or rebuild, a partial core charge may be assessed.  If a core is not able to be salvaged, Core will not be accepted and customer will be notified and given the option to have the core returned to them at their own expense.  Photos may be required to determine if Customer’s core is viable. In some rebuilt or refinished part cases, product received by Customer may be the Customer's original core that has been rebuilt/refinished. For additional questions on Direct Exchange Cores, contact our office.


To Return your Core, please ship to:


Z Car Source, Attn: Core Return

952 W Melinda Lane, #D

Phoenix, AZ 85027

Please put a copy of your original receipt in the box, and mark the outside of the box with the Sales Order number.  All core returns must be packed well and insured for the full purchase price (including shipping).  Z Car Source will begin processing orders with Direct Exchange products as soon as the viable core is received and inspected.