Z Car Source Returns
So, it happens. You ordered the wrong Z Car part or found out after the fact that you don't need the part you ordered. No problem! Z Car Source has a 30-day satisfaction guarantee*. That means that if you are not satisfied, the Z Car part you ordered may be returned within the first 30 days to receive a refund. How does it work?
1. Just box the part back up
2. Fill out the return form and include a copy of your original sales order in the box
3. Ship it back to us. It's that easy!
All returns (including Core Returns) can be shipped to:
Z Car Source, Attn: Returns
952 W Melinda Lane, #D
Phoenix, AZ 85027
Please pack all returns well and insure the package for the full purchase price (including shipping). Z Car Source can't be responsible for any loss or damage that happens during shipping so be sure to insure your package, and ship it to us in a trackable manner. Once we get it back, we will process the refund within 2 weeks of when we receive it (cores & returns made without proper paperwork may take longer).
How do you get your money back? In the same way that you paid. If you paid with a Credit card, your card will be credited within 2 weeks of us receiving your return. If you paid with a check, your check will be mailed to you within 2 weeks also.
Questions on your return? Just call or email us and we'll get your questions answered.
*But, there are exceptions to the rule. We don't like find print so take note of the following:
-Shipping charges will not be refunded
-All orders returned on a non-direct exchange basis may be subject to a 20% restocking fee
-Customer is responsible for all Shipping & Handling associated with return(s) to and from our warehouse
-No returns will be accepted after 30 days of the date of delivery to Customer
-Shipping & Handling fees associated with returned parts are deducted from the credit
-No returns will be made on the following: Special Order parts, Gift Certificates, Custom Body Cuts, Electronic Components (unless new in the box) and Custom Refinished parts - all sales on these items are final. These sales are non-returnable and non-refundable. Please contact our office prior to ordering with questions on these items.
-No returns on parts that have been installed on a vehicle (whether the vehicle has been driven or not)
-No returns or exchanges on items with "Z Car Source" stickers that have been removed or peeled off for re-use, or any items that have been damaged, manipulated or modified by the customer
-No returns on New or Rebuilt item(s) that are damaged by Customer's misuse or installation, have been used (not in original condition), have been installed on a vehicle (driven or not), are not in resalable condition, or are not in the original packaging