Z Car Source FAQ
Z Car Source FAQ:
Got Questions? We've got Answers! To make ordering online easier, here is a list of commonly asked questions about Z Car Source and our policies.
Searching for a Part:
Can I search your site by Part Name or Nissan Part Number?
You can search our site using our search bar by inputting the part name, our SKU number or Nissan's part number. A few things to note: for part name, sometimes one part is called mutiple things. While we try to use the most popular name for a part, it is sometimes easier to find a part through our category searches. Or, if that does not work, feel free to contact our office and we can help you find it. When searching by our SKU number, you will need to use the entire SKU number - the sytem will not match partial SKU numbers. If you are trying to search by Nissan part number, do note that it is not uncommon for Nissan to change part numbers over time. So when you use a Nissan number that has at some point be superceeded, the part number you search for may not come up. Also, while we do our best to have associated Nissan numbers for most of our parts, with over 7,000 parts live on our site, not all parts have Nissan numbers associated with them (and most aftermarket parts do not). Again, if you can't find what you need, or are unsure if it is the right part, contact us. We are always happy to help you get the part you need.
Placing an order for Z Car Parts with Z Car Source:
What forms of payment does Z Car Source accept?
At our online store, you can pay with Visa, Mastercard, American Express or Discover. Debit cards with the Visa or Mastercard logo are also accepted. If you wish to pay with check or money order, or paypal, contact our office to place your order. We will hold your order until the payment has cleared in the bank before shipping. We do not accept COD’s.
The part that I need says “Call for Pricing”. Why?
Some of the parts that we offer are in limited supply, availability of these parts changes frequently. Also, many of the parts we offer are original and can vary in condition. Because customer service is our #1 goal, we always want to be sure that our customers know what they can expect, and are happy with their buying experience.
I need to add another item to my order. What do I do?
To add to your order, you have 2 options. First, you can simply place another order online. Please note that the online store will automatically apply new shipping charges to each and every order. If you are looking to simply add another item to your order without duplicating your shipping charges, contact our office and we are happy to assist you. There may be an adjustment to your original shipping fees, but in most cases it is less than placing a separate order.
I added a Promo Code to my cart but it did not discount one of the parts. Why?
As much as we would like to, we are not able to discount some of our parts any more than they already are. We work hard to keep everyday low prices, so some items may not apply to a promotion. Select obsolete parts may be excluded as well.
When you have a minimum order for a promotion, what applies to the discount?
Any promotion that has a minimum order applies to the eligible parts total on the order. This includes any parts that are eligible for the discount (some items may be excluded from discounts – see above) but does not include shipping, tax, gift certificate purchases or core charges.
I am having trouble logging onto my profile to place an order. What do I do?
If you are a registered user, double check your user name and password. These are case specific. If you are still unable to log on, you can either create a new user, or contact our office to have your password reset. Or, you can always purchase as a guest which allows you to buy without registering.
International Z Car Parts Orders:
(also see our International Orders page)
I live outside of the United States, can I order from Z Car Source?
Yes, Z Car Source does accept international orders (certain restrictions apply), but they cannot be paid for through our website. To order, place the items you wish to purchase in your shopping cart and click on the international orders link at the top of the page. Then enter you contact and shipping information, and a member of our staff will email you with a shipping quote so that you can finalize your order. For questions, contact our office through email at email@example.com, or by phone at 623-581-9227.
(also see our Shipping Your Z Car Parts page)
I need my part right away. Does Z Car Source offer faster shipping options?
Absolutely! Contact our office for all expedited shipping options. Because all expedited shipping charges are based on the size and weight of the package, we custom quote all expedited shipping orders.
When can I expect to receive my order?
Most orders are shipped via UPS ground and leave our warehouse in Phoenix, Arizona within 2-3 business days from when the order was placed. Transit times vary based on where the order is being shipped to and begin the day the order leaves our warehouse. Generally, transit times are as follows: West Coast 1-3 business days, Midwest 3-4 business & East Coast 4-5 business days.
With that said, some parts are special order, or built/rebuilt to order, and may take additional time. Check your Sales Order confirmation email to see the expected shipping time frame. Or feel free to contact our office for more specific information. We try very hard to let our customers know if an item is going to take longer than “standard” to ship so you know what to expect.
How are the shipping prices calculated?
Shipping prices are based on the size, shape and weight of the items purchased. Because our products vary so much in their size/weight/shape, different products ship for different amounts. To determine how much the shipping will cost for the product(s) you are ordering, put them in your shopping cart. Our shopping cart will have the total shipping cost for all of the items in the cart. Please note: some items have to be custom quoted due to their size, weight or shape. If any item in your shopping cart needs to be custom quoted, the shipping calculator will say "Call" and you will be prompted to contact our office for a custom quote.
The part that I need says “Call for Shipping Price”. Why?
Very large or very heavy parts may need to be shipped via freight. All freight shipments must be custom quoted, and are based on the size, weight, shipping address and any special shipping requirements that are needed to get the order there safely, quickly and undamaged.
Returns, Core Charges & Core Returns:
(also see our Returns & Z Car Part Core Information page)
I want to return something I ordered, or I want to send in my Core Return. What do I do?
Z Car Source has a 30 day satisfaction guarantee. This means that you can return your part* within the first 30 days to get your money back. For parts with Cores, Core returns must be returned within 60 days from receiving your order.
You can ship your return or core back to:
Z Car Source
21421 N 7th Avenue
Phoenix, AZ 85027
Fill out the return form and include a copy of your original sales order in the box. Shipping of returns and core returns are the responsibility of the customer. Z Car Source is not responsible for the shipping charges, lost packages, or any damage that is incurred prior to us receiving the part. We strongly urge customers to package their returns well, and ship them to us fully insured in a trackable manner. Returns will be refunded within 2 weeks of Z Car Source receiving your order, in the same method you paid for your order. Visit our Returns page for more information.
*Some parts are not returnable. Please see out Terms & Conditions for all information about returns.
The part that I need says “Core Charge”. What does this mean?
Parts that have a core charge associated with them are sold on an exchange basis. This means that a core charge will be assessed until we receive your old part back. Because many of the parts that we offer are no longer available new, we offer them rebuilt or reconditioned and need to get the customer’s old part back so that we can rebuild or recondition it for the next customer. By getting your core back, we can continue to offer these parts to Z car owners for many years to come.
Can I send in my core ahead of time to avoid this “Core Charge”?
Of course! Contact our office about this and we will be happy to “hold” your order until we receive your core. If we receive your viable core before we ship your order out, the core charge will be waived.
What do you mean by “Viable Core”?
A viable core is a complete unit that is able to be rebuilt, refinished or reconditioned. If we are unable to rebuilt it because it is incomplete or the condition to the point where it is unusable, the full core credit will not be refunded. If you have questions about this, contact our office. We may request that you email us a photo so that we can see what condition your core is in before we have you ship it to us.
(also see our Z Car Part Info page, Z Car FAQ Page, Carpet and Vinyl Colors page and Parts Diagrams page)
The part that I am looking at is a ZCS Bundle, ZCS Limited, ZCS Custom or ZCS Value part. What does that mean?
While all of the parts that we sell are excellent, some are a little extra special! ZCS Bundle parts are cost saving bundles - the price for the bundle is less than buying the parts individually, saving you money every day! ZCS Limited are parts that are hard to find, in limited supply or exclusive to Z Car Source. ZCS Custom are parts that are custom made, custom cut, or built to order. ZCS Value are at an extra low every day price. Because of this, all parts with these labels are not eligible for promo code promotions - they are exclusions.
I don’t see the part that I am looking for. What do I do?
Let us know. Many parts are known by a few different names so we can help guide you to the part you need. Or sometimes a part from another year or model may be able to be used on different years with slight modifications.
I’m not sure if the color of the part I’m replacing is right. Is there a way I can see the interior color samples?
Absolutely. Check out our Carpet and Vinyl Colors page to see many of the colors that we offer for new interior parts. The products that we offer are carefully selected to replicate the original colors – as they left the factory. That means that they may not completely match the color in your car now because 30 years of wear/tear/sun fading/dirt have altered the color of your interior. Clean new carpet will look different – but awesome. And remember, computer monitors like to add their own spin onto the colors you see. So it may not look exact on your computer, but we have matched them in person (unless otherwise noted).
I am restoring my Z car to stock or to show and need only OEM parts. Can Z Car Source help?
Definitely. Contact us with your specific parts needs and we are happy to custom quote you on any parts you need.
Why don’t you have part diagrams of all the parts you offer?
As much as we would like to, we offer thousands of parts (and counting), and Nissan has about as many part diagrams. So, realistically, we have to limit the number of diagrams we include. You can email us questions to be sure you are ordering correctly, or call us on the phone. Also, we are always trying to add more information to our site to help our customers choose the correct part so keep checking back. You never know what you might find!